Vacancy - 4X Direct Sales & Servicing Agent/ TEMP

Qatar Airways Logo
Category / Bereich :Ticketing
Workplace / Einsatzort :Frankfurt am Main
Entrance Date / Eintrittsdatum :ab sofort
Employment Type / Art der Beschäftigung :Vollzeit- befristet für 6 Monate
Creation Date / Erstellungsdatum :22.12.2016

Brief description / Stellenbeschreibung

Provide Sales and Servicing support for preferred station, effectively support the sales force to achieve and maximise the revenue targets. Create maximum awareness of QR’s products and services to provide reservation & ticketing support to customers where necessary.

Your profile / Ihr Profil

Qatar Airways
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

Our profile / Unser Profil

Operational

  • Work on a rotation/cross-skilled basis on following functions:
  • Ticketing for non IATA travel agencies (groups and individual bookings)
  • Qatar Embassy Sales/ticketing
  • Sales & Support direct corporate account
  • Trade Servicing support
  • Non revenue ticketing (staff duty travel and refund/FOC/famtrip/interline/customer relation EMD)
  • Provide Sales and Servicing support to direct customers travel /trade (in Dutch language) maximising revenue for these clients.
  • Handle Group activities for Germany and Austria countries from A to Z – quotations / bookings / change / ticketing / invoicing / follow up of offers.
  • Act as interface for referrals made by WRO CC to German stations.
  • Control Cash flow to ensure sales reports are closed on due time.
  • Support German Sales department on technical queries relating to reservations procedures.
  • Assist Finance for tariffs/ticketing requests.
  • Update profile of FFP Privilege Club Support via QLAS/make bookings, upgrades, change of redemption tickets.
  • IBE booking support.
  • Customer satisfaction
  • Deliver high quality services and provide accurate information in respect with QR rule
  • Achieve agreed KPI’s
  • Minimize cost and avoid revenue loss by optimizing fare calculation and avoiding ADA

Development

  • Take responsibilities of own development and growth
  • Ensure cross skills with others – Share knowledge
  • Assume duties and others responsibilities assigned by Management
  • Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.

Application / Bewerbung

To join one of the fastest growing airlines, contact us at application@de.qatarairways.com and include your application in English (CV, Certificates, and earliest starting date).

Contact Person / Ansprechpartner

application@de.qatarairways.com