Job description
Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the check-in, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we are looking forward to hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen.
People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircrafts.
Main duties
Job Overview and Responsibilities- Checking-in and processing of passengers and baggage onto flights
- Ensuring that passengers are in possession of valid documentation for travel
- Meeting and boarding flights, assisting passengers wherever required that includes:
- Working remote arrivals and departures outside (heat, rain, snow)
- Driving on the ramp
- Baggage service handling, incl. occasional lifting of bags up to 25kg
- Manual handling of aircraft doors
- Transfer counter
- Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
- Professional service to our customers, both internal and external
Required experience
- High School Diploma or equivalent secondary school certificate
- Airport and Customer facing experience
- Airport Operations background
- Good communication skills
- Must be fluent in English and German (written and spoken)
- Full proficiency using Microsoft Office products
- Good United Airline´s product knowledge
- Must be flexible to work all shifts necessary, including holidays and weekends, to deal with any operationel and/or unforeseen situations
- Must be legally authorized to work in Germany/EU for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Preferred: Fluency in other European languages
- Preferred: Knowledgeable about TSA mandated security regulations
- Reliable, punctual attendance is an essential function of the position
How to apply
Contact: Claudia Tobia
Online Application - Please submit resume/CV in English and add supporting documentation, i.e. reference letters
