Job description
Responsible for day to day operational, financial and personnel performance of assigned international outstation. Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA.
Main duties
- Responsible for day-to-day operational performance of assigned international outstation- Maintains a safe, clean and reliable operation
- Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
- Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
- Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
- Responsible for compliance with Stations controls and Internal Audit standards
- Manages the station budget, staffing forecasts and resource requirements
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
Required experience
- College degree or relevant experience
- 2-4 yrs of relevant management experience in Airport Services environment or equivalent experience
- Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Knowledge of operational Corporate policies and procedures
- Strong communication and interpersonal skills Demonstrated ability to develop and motivate personnel
- trong problem-solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
- Must be fluent in English and German (written and spoken)
- Must be legally authorized to work in Germany for any employer without sponsorship
How to apply
Contact: Claudia Tobia
Online applications in English at careers.united.com
